Refund policy

Returns & Refunds Policy

At BARSIÉ, we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help.

This policy explains how returns and refunds are handled. It does not limit any rights you may have under applicable consumer protection laws.

1. Right to Return an Item

If you are a consumer purchasing online in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. Certain legal exceptions may apply.

To exercise your right of withdrawal, please contact us within the applicable period and clearly state that you wish to withdraw from your purchase.

2. How to Request a Return

To start a return, please contact us through our Contact Us page and provide:

• Your order number
• The item you wish to return
• A clear statement that you would like to return the item

We will provide instructions on how to proceed with your return, including the appropriate return address.

Please contact us before sending any item back. Do not send returns to the address printed on the parcel unless we have confirmed that it is the correct return address.

3. Condition of Returned Items

Please handle items with reasonable care while inspecting them.

You may be responsible for any diminished value of an item resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning, as permitted by applicable law.

The right of withdrawal is subject to legal exceptions. This policy does not remove any statutory rights relating to faulty, damaged, or incorrectly supplied goods.

4. Return Shipping Costs

For a return made because you have changed your mind, you may be responsible for the direct cost of returning the item, provided you were informed of this obligation before purchase.

If an item is faulty, damaged, or incorrectly supplied, please contact us before arranging the return. Applicable consumer rights regarding remedies and return costs will be respected.

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the problem, and photographs where appropriate. We will review the issue and explain the next steps.

Your statutory rights to appropriate remedies under applicable consumer protection law remain unaffected.

6. Refunds

Where you are entitled to a refund, it will be processed in accordance with applicable law.

For withdrawals covered by the statutory right of withdrawal, refunds are generally due within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.

Refunds will generally be made using the original payment method unless another method is expressly agreed with you and the law permits it.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

7. Exchanges

If you would like a different product, please contact us. Exchanges depend on product availability and the arrangements available for your order.

You may also choose to return an item in accordance with your statutory rights and place a new order.

8. Contact Us

For questions about returns or refunds, please visit our Contact Us page and include your order number so we can assist you.

BARSIÉ — Beautiful things for happy pets.