FAQ
Frequently Asked Questions
Welcome to BARSIÉ. Here you’ll find answers to common questions about our products, orders, shipping, and returns. We’re here to make shopping for your cat simple and enjoyable.
1. Orders & Payments
How can I place an order?
Browse our collections, choose your favourite products, add them to your cart, and follow the checkout instructions to complete your order.
Which payment methods do you accept?
Available payment methods are displayed at checkout. You can review the options and select your preferred method when placing your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Changes or cancellations may not be possible once an order has been processed or dispatched. This does not affect any cancellation rights you may have under applicable consumer protection laws.
2. Shipping & Delivery
Which countries do you ship to?
BARSIÉ ships to selected countries within the European Union. Available destinations and shipping options are displayed at checkout.
How long does delivery take?
Delivery times depend on the product, destination, and shipping method. Available delivery estimates will be provided before you complete your order.
How much does shipping cost?
Shipping costs depend on your delivery address, the items in your order, and the available shipping method. The applicable cost will be displayed at checkout before you complete your purchase.
Can I track my order?
If tracking is available for your shipment, tracking details will be shared once your order has been dispatched.
3. Products & Care
How do I choose the right product for my cat?
Please review each product description, dimensions, materials, and other details before purchasing. If you need additional information, feel free to contact us.
How should I care for my BARSIÉ products?
Care instructions vary depending on the product and materials. Please follow the care guidance provided in the product listing or with the item.
Are the product colours exactly as shown in the photos?
We do our best to present our products accurately. Colours and textures may vary slightly depending on your screen settings, lighting, and the materials used.
4. Returns & Refunds
Can I return an item?
Eligible items can be returned in accordance with our Returns & Refunds Policy and applicable consumer protection laws. Please review our policy for information about return eligibility and how to request a return.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number, a description of the issue, and clear photographs of the item if it is damaged or incorrect. We will review the situation and advise you on the next steps.
How long do refunds take?
Refund processing times may vary depending on the payment method and payment provider. We will provide relevant information when your refund is processed.
5. Contact & Support
How can I contact BARSIÉ?
You can reach us through our Contact Us page. We’re happy to help with questions about our products, orders, or delivery.
What should I do if I haven’t received my order confirmation?
First, check your spam or junk folder. If you still cannot find your confirmation email, please contact us with the email address used when placing your order, and we’ll help you check your order status.
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Still have questions?
We’re here to help. Visit our Contact Us page and get in touch with BARSIÉ.
Beautiful things for happy pets.