Политика доставки

Shipping Policy

At BARSIÉ, we want every order to reach you as smoothly as possible. Below you’ll find important information about our shipping and delivery process.

1. Shipping Destinations

BARSIÉ ships to selected countries within the European Union. Available destinations and shipping options are displayed at checkout.

If your country is not available at checkout, we are currently unable to offer delivery to your address.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability and fulfilment arrangements. Any relevant information about your order will be communicated to you by email.

3. Delivery Times

Delivery times depend on the product, destination, and shipping method.

Where available, estimated delivery information will be provided before you complete your purchase. Delivery estimates are not guaranteed, as delays may occasionally occur due to circumstances beyond our control.

4. Shipping Costs

Shipping costs depend on the delivery address, the items ordered, and the available shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

5. Order Tracking

If tracking is available for your shipment, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become available after dispatch.

6. Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us and include your order number.

If your parcel arrives visibly damaged, we recommend taking photographs of the packaging and the item and contacting us as soon as possible.

Your statutory consumer rights remain unaffected by this policy.

7. Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or dispatched.

8. Contact Us

If you have any questions about shipping or delivery, please visit our Contact Us page.

BARSIÉ — Beautiful things for happy pets.